FAQ's
What currency are the prices listed in?
All prices are shown in British Pounds (GBP).
I just placed an order — when will it ship?
We strive to ship your order as quickly as possible. Please allow 1–3 business days for order processing. The estimated delivery time is 7–14 business days.
Tracking numbers will be provided 3–5 days after shipping.
If you haven’t received a tracking number after 7 business days, please contact us at info@hazelharper.uk.
I’m not in love with my order — can I return it? What if there’s an issue?
We offer a 100% money-back guarantee if the product is defective or damaged.
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You have 30 days to return the item for a full refund.
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Return shipping costs are the customer's responsibility.
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Please include your name and order number in the return package.
Once we receive the item, we’ll issue a full refund. See our return policy for more information.
Please note: If your package is still in transit, you must wait for it to arrive before requesting a refund.
Can I cancel my order?
Orders are processed automatically and cannot be canceled.
However, feel free to reach out to us at info@hazelharper.uk — we may still be able to help depending on the order status.
I entered an incorrect address — what should I do?
If you entered the wrong shipping address, please reply to your order confirmation email as soon as possible.
Also, email us at info@hazelharper.uk within 24 hours to request an address change.
We can only update your shipping details within that timeframe.
No refunds will be issued after 24 hours for incorrect address submissions.
I have a question that wasn't answered — can you help?
Absolutely! We’re here to assist you.
Please email info@hazelharper.uk and we’ll get back to you as soon as possible.
To receive a faster response, be sure to include your order number and clearly describe the issue in your message.